Thread: Customer Feedback - Like: The variety and cheap prices - Dislike: Customer service

From: Search Engine google
Like: The variety and cheap prices
Dislike: Customer service

Suggestions:
Better customer service and a better and faster way to reach you.

Comments:
Took forever to respond to my emails.

Lauren, I took the liberty to find out who you were based on the IP in your anonymous post because your feedback that we took forever to respond to your e-mail was a concern. I managed to find your account and support ticket information. Your mum ordered a Skin for the wrong iPod and you contacted us on 16 Apr 2008 12:08 AM. We responded to your query at 16 Apr 2008 09:10 AM, just 9 hours and 2 minutes away, which is excellent by any support standard.

I understand that you were eager to receive a response and we do try to respond to all queries as quickly as possible, but we do take a little time each day to eat and sleep. By the way, you've ordered the right Skin in your new order.