ReturnsWe guarantee that you will like what you buy but if you do not, for whatever reason, just return the product back to us for a refund as detailed in the refund policy below.
ExchangesOur exchanges are in the form of a return for a refund and you can place a new order anytime at http://www.istyles.com at your convenience. This works out to an exchange effectively and the net cost to you will still be the same as a 'traditional' exchange because the shipping cost is not covered, like in any exchange. The advantage to you is that the processing for your new items can begin as soon as you place the new order, without the need to wait for the return of your old package.
DefectsDefects are extremely rare due to the high quality of the production process. However, if you believe that the product that you have received is defective:
I ordered a matte finish but received a gloss finish skin. Other than that the service was great. Update 4 Jan 2014: iStyles goes above and beyond to please customers. I had received a gloss skin by mistake and I mentioned it in my original review. It wasn't a big deal. But iStyles sent me a new matte skin free of charge. I will use them again.Roderick Lundy, United States