We guarantee that you will like what you buy but if you do not, for whatever reason, just return the product back to us for a refund as detailed in the refund policy below.
- Please inform us at within 30 days of the date of purchase if you intend to return/exchange a product - list the items that you would like to return and the reason for the return.
- Shipping cost is non-refundable as it went into the initial shipment of the order.
- Items returned must be in their original/unused condition. Damaged or used goods will be discarded and rejected.
- Incomplete or damaged packaging will result in a 30% re-stocking fee.
- If you did not pay for shipping (eg, free shipping promotion), a fee will be deducted from the refund amount to cover the initial shipping charges.
Our exchanges are in the form of a return for a refund and you can place a new order anytime at https://www.istyles.com
at your convenience. This works out to an exchange effectively and the net cost to you will still be the same as a 'traditional' exchange because the shipping cost is not covered, like in any exchange. The advantage to you is that the processing for your new items can begin as soon as you place the new order, without the need to wait for the return of your old package.
Defects are extremely rare due to the high quality of the production process. However, if you believe that the product that you have received is defective:
- Do not use the product. If the product was used, there will be no way to verify whether the defect was a manufacturing defect or caused by the user and we will not be able to proceed with the claim.
- Take clear macro (the flower icon on your camera) photos of the defect and send them to .
- There is no need to return the defective product to us if your photos can illustrate the defect clearly.