iStyles

2/5

26 March 2020. Shipped 24 April 2020 Had I known it would take 4 weeks to ship I would have looked elsewhere. No clue or update as to the quality or even if it will arrive so asking for feedback on a product that you shipped but customers haven't seen yet is a bit pointless.

R. Dalton, United Kingdom, 24 April 2020

Cosmic Flower MacBook Pro 16-inch Skin

iStyles responded:

We're sorry to hear that your package has not arrived yet. Such feedback requests are not pointless because it tells us when something went wrong so that we can check and help!

Your order was received on 26 March and shipped on 27 March. During normal times, while USA to UK deliveries can happen in just 1+ week, it usually takes between 1 to 3 weeks and can sometimes take as long as 4 to 6 weeks in rare cases when there are delays in the postal services. We wish we can make the delivery happen more quickly but the actual delivery time very much depends on how quickly the postal services route the package.

These days are however not normal times. Postal services and international flights are operating at reduced capacity because of covid-19 and this may affect the delivery time. International postal mails ride on commercial flights and because most of these were grounded, it takes longer than usual for shipment to the destination country as every package/mail has to squeeze onto whatever few flights there are left.

According to the package tracking, your package left the USA on 28 March as it went through the international distribution centre. We noticed that there were severe delays for UK shipments that were shipped in the later half of March. These packages were routed through other countries because of the limited flights available and were taking longer than usual to arrive.

Shipments after in April appear to be fine - a recent review was posted by another British customer who received his package in just 3 business days (shipped 17 April, delivered 22 April).

It's also possible that Royal Mail attempted to deliver your package:

1) Please check your account page to ensure that your delivery address is correct. If you're not certain, please send us an email at [email protected] to check.

2) Try checking at the nearby post office. Your package will be rather large as it contains a MacBook Skin and it is likely that the postman could not fit it into your mailbox. He should have left a note for the collection of this package from the nearby post office but this note is sometimes misplaced. Please drop by the post office that services your area, quote USPS delivery id LJ594392315US and ask if they have a package for you. Explain that it will be a large and flat cardboard envelope that might not have fitted in your mailbox. Post offices usually keep such mails in a 'undeliverable drawer'.

If your package is not there, it means that they have not finished routing the mail to you. Such deliveries usually happen within 1 to 3 weeks but it can take longer because of covid-19 disruptions.

Please send us an email at [email protected] if you do not receive this package by 15 May. We will ship another package to you if it does not arrive by this date.

Update: Package delivered by Royal Mail on 2 May

iStyles

5/5

Fits my Mac perfectly. Love it! This is the second set i purchased and am impressed how long the skin actually lasts. I had one on my MacBook Air and the skin lasted the whole life of the computer! Great buy!

R. Witkowski, United States, 9 February 2020

Waterfall MacBook Pro 16-inch Skin