
iStyles/5No goods have not arrived yet because I have to pay over 20% on top for VAT before I can collect my goods from the post office.S. Anderson, United Kingdom, 17 September 2020
Considering This site offers 'free' and 'world wide' shipping and avoids mentioning this will come with additional costs for places like the UK.
This is the first time I have encountered such an issue with any orders, from overseas or otherwise.iStyles responded:
We're sorry to hear that you had to pay an import fee. This charge is effectively "VAT" and is already factored into the pricing of any other product that you purchase within the UK.
Products that are sold on our web store do not include this charge. This VAT is for the "consumption of goods and services within a country" and is levied by the customs office of the country when the package is imported, if the package is above a certain value.
Given the size/weight of your package as the order was more than £60, the customs office probably took note and applied a charge. Your import VAT charge is £6.52 according to Royal Mail.
The UK is the only country that is checking postal mail imports to levy import tax and even then, we rarely receive feedback of taxes incurred from British customers as most packages fall below the minimum amount. We do state that prices quoted are before tax for UK destinations (at checkout).
You did indeed enjoy free shipping (worth $23.25) and a promotional discount (worth $27.48) on your order. Nobody likes taxes but just take it that part of these savings has now gone towards nation building.
iStyles/5Incorrect ItemA. DiLeonardo, United States, 6 August 2020
I received the incorrect skin. I ordered a skin for an Ottherbox Galaxy Note 10 Plus. The one I received did not fit that particular Otterbox.iStyles responded:
You ordered a custom "Samsung Galaxy Note 10 Plus Skin" and this goes onto your Galaxy Note 10 Plus directly. This is not for an OtterBox case.
We have Skins and Cases for the Galaxy Note 10 Plus and Skins for other OtterBox cases, but Skins are not available for the OtterBox Galaxy Note 10 Plus case (yet).
It is unfortunately not possible to return the custom product you made as this was made specially for you using your design - this Skin will go on the back of your phone directly and should fit even when your phone is in the case (it'll be visible when you take the phone out of the case).
iStyles/5Says its delivered but I dont have itR. Carr, United States, 29 June 2020iStyles responded:
Your order for a Solid State Black Yeti Rambler Jug One Gallon Skin on 21 June was delivered on 27 June "In/At Mailbox" according to USPS.
We've sent you an email to verify your delivery address and assist you further.
Just in case there was some confusion - please note that the product that you purchased is a Skin that styles your existing bottle. The Yeti bottle is not included. The "package" is thus in the form of a flat cardboard envelope that was delivered into your mailbox. This will not be a "box", in case you expected the product to come in one.
Update: As per our email conversation, the Skin that you purchased is not a Yeti Rambler and this explains why you thought the package was not delivered because you were expecting a bottle. We will assist you further with your order via email.
iStyles/5No grip and my iPad Pro keeps on sliding had to removed the bottom part. I hate it when i need to double press the physical button as my unit keep on sliding moving on the table. On a high side price compare to other well-known brands. Will not recommend this item.C. Gonzaga, United States, 25 May 2020iStyles responded:
We're sorry to hear that you did not like the iPad Pro 12.9-inch Smart Keyboard Folio Skin. Skins were not designed to improve grip but they do protect the Folio case surface. The Folio case surface attract smudges easily and looks terrible fairly quickly with daily use. The Skin adds a protective layer over the folio and prevents such smudges.
The matte finish that you've selected has a little more grip compared to the gloss finish but it will still be less "grippy" compared to the rubber-like surface of the Smart Keyboard Folio.
If you want enhanced grip at the bottom of this keyboard, we will suggest pasting four small circular felt or rubber pads (those that were designed for the feet of chairs) near the four corners on this bottom Skin. These little pads will simulate the rubber feet under a laptop, like those on a MacBook, and will greatly enhance the stability of the entire structure when used on a slippery table top.
iStyles/5Did not fit my 14inch chrome bookM. Foster, United States, 23 May 2020iStyles responded:
We're sorry to hear that the Skin did not fit. The product that you purchased was made specifically for the HP Chromebook 14-X010NR.
This Skin will only fit the 14-X010NR model and not any other 14" Chromebooks. What is the precise model of your Chromebook?
We'll be sending you an email shortly to help you out.
iStyles/5I don’t even know what I both, what’s is I was expecting kind of case and what I saw I can’t even explain waste of my money I don’t recommendAdolfo, United States, 17 December 2020iStyles responded:
We are sorry to hear that the product was not what you thought it was. The Solid State White Microsoft Surface Duo Skin that you purchased is an adhesive based Skin as described on the product page. This is not a "case". Cases are available for other devices in the Cases category but not for the Surface Duo.
Skins are good for low profile protection without adding any bulk and they look like they're part of the device. If you really need a "case" without losing the styling of the Skin, you can use the Skin underneath a translucent silicone case or clear crystal case.
Skins are especially good for devices such as tablets because these devices are hand held for long periods of time (eg, when reading) and the bulk/weight of cases will make the use of the device more tiring. Skins do not add any bulk and barely any weight. We recommend using a Skin for general scratch protection and styling, and when you want to transport the device, put it in a padded sleeve or bag.
iStyles/5I am still waiting to get my order it's been almost a month and I am still waiting for it to be delivered don't think I am ordering from them againH. James-Guggenmos , United States, 11 April 2020iStyles responded:
Your order was received on 9 March 2020, the package was shipped on 10 March 2020 and delivered in the "Parcel Locker" on 14 March 2020 according to the USPS package tracking. Please reply to our emails so that we can help you!
iStyles/5The skin came. It didn’t cover the bottoms on the switch properly nor did it fit. I put it on with instructions as stated as I figured why not throw it on anyways. Fast forward to a week later when I needed to remove the skin as there was an issue with the product and it was collecting dirt around an area on the bottom as I recently injured myself and my hand has a lot of healing fresh skin coming off of it. Well Upon removal the adhesive ripped the Pokémon decal off the back of my device and ruined the Switch logo... I am beyond upset. I recently just purchased this new switch a week before getting this skin. VERY not happy: I will never order a skin from your company again. They shouldn’t ruin the device. I have bought many skins for my other switch Lite from other sources such as Slickwraps and DBrand and this one is for sure the worst quality. I guess design over quality is more important to this brand and I fell for it. Now I have a switch that is ruined because of your company and skin. Clearly after realizing the product was defective I removed the rest of it from the front of the device re ordered a skin from a different more reliable website to now cover up the damage your skin has caused my device. So NO, I am indeed not satisfied or happy.T. Flindall, Canada, 11 April 2020iStyles responded:
We're sorry to hear about your negative experience with the Nintendo Switch Lite Skin. This Skin set is a single piece set that wraps around the front, top and back of the console - the bottom facing side is not covered. The Skin set was precision cut to fit the Switch Lite, but it has to be aligned correctly without leaving overhanging edges (that will collect dust as you've experienced).
Our Skins are made from premium 3M vinyl that comes with a balanced adhesive which allows for easy application and goo-free removal. The Skin adhesive's job is to stick on firmly such that the Skin will outlast the lifespan of the device, and yet, it is also removable. We have had Skins for the Nintendo Switch Lite for the past 7 months, since September 2019, and never received a single negative feedback about Skins for this console.
We suspect that the material or print on the back of your Pokemon edition Nintendo Switch Lite may be defective or it was printed with an inferior coating that is more fragile compared to the other "normal" Switch Lites out there. If the gentle adhesive of our Skin can damage it in such a way, these markings will most definitely wear or scratch off easily with daily use. Skins from any where else will also damage this same coating. Likewise, anything that you "stick" on it, like a piece of scotch tape, will cause similar damage. The "normal" Nintendo Switch Lites do not exhibit such an issue.
The Skin did not damage the back of our Switch Lite in our tests (Skins are pasted and removed several times during the template design stage), nor did it do so for any of our other customers. Yours was the first and only reported issue we received but we are taking this seriously and will investigate further. If necessary, we may remove Skin coverage on the back of this console.
I can get a complimentary Nintendo Switch Lite Skin shipped to you so that you can cover your console again and hide the defect on the back. Please reply to the email that we just sent you to let us know which design you would like to have and we'll set up the replacement order.
Update: The Nintendo Switch Lite Zacian & Zamazenta Edition has a special finish that is incompatible with any kind of adhesive. We've updated our product pages to state the incompatibility with this model. The Skins work well with the standard Nintendo Switch Lite models.
iStyles/5My order was shipped 3/19/20 and it is now 3/26/20 and nowhere even close to being delivered. It has been on it's way to next facility for 4 days and hasn't updated. I'm in Michigan it's doesn't take that long with regular mail from California to get to me.J. Rivera, United States, 26 March 2020iStyles responded:
We're sorry to hear that your package has not arrived yet. Your package was shipped within 8 hours from the time of your order and the USPS First-class shipping option that you've selected has an estimated turnaround time of 1 to 3 weeks.
The estimated delivery date stated at the time of your order is 27 March 2020 to 4 April 2020. It is 26 March 2020 today.
We wish we can make the delivery happen more quickly but deliveries are handled by the postal services and the First-class shipment does take some time. You are getting free shipping for this shipping option but if you need the package more quickly, we have faster shipping options such as USPS Priority that will get the package to you within 3 to 5 business days.
Please note that deliveries can take longer these days as postal services are operating at reduced capacity because of covid-19.
Basic package tracking is available here. Postal mails come with basic tracking where the status is only updated whenever the package gets scanned at a major sorting centre. The lack of updates does not mean that the package was stuck - it's still being routed to you but just not scanned at every single point.
Please give the delivery more time. It is currently before the estimated delivery dates stated for the First-class shipment and there can be delays because of covid-19. As long as your delivery address address is correct, the package will get to you and will be delivered into your mailbox.
Update: Package delivered on 3 April 2020
iStyles/5I ordered a wrap for the 36oz Yeti Rambler and was expecting a single sheet wrap. Instead, I got a sheet that had 2 large cutouts that even when applied did not wrap the whole way around the bottle.A. Myers, United States, 13 December 2019iStyles responded:
We're sorry to hear that you did not like the Yeti Rambler Bottle 36oz Skin. This is a 2 piece wrap that goes around the bottle - this was designed as two pieces to allow for easier and more precise application. It is significantly more difficult to wrap a single long piece around the bottle straight.
The two pieces are to be applied such that the gap between the Skin pieces are equal. If one end has a larger gap than the other, try gently peeling off one of the pieces and reapplying it such that the gaps at both ends are the same.
iStyles/5Need to make to fit my note 8S. Hunsaker, United States, 20 January 2019
Does not fit the otterbox I was told to order and do separately, since you dont make either bumper case, or otterbox for my Note 8!iStyles responded:
We're sorry to hear that the Skin was not what you needed. The Hula Lulu Samsung Galaxy Note 8 Skin that you ordered is supposed to go directly onto the phone and will not fit an Otterbox case.
As per our email correspondence on 10 January before your order, you'll have to get the OtterBox Case Skin if you want one that fits on an Otterbox Commuter Galaxy Note 8 Case. Please note that this is will only fit the Commuter series, and not any other Otterbox series case.
I've sent you instructions on the return procedure and a discount coupon that you can use to get the replacement Skin should you wish to get one.
iStyles/5Sticker doesn't lay right on the drone and the instructions are terrible.H. Fergen, United States, 1 December 2020iStyles responded:
Thank you for the feedback. Drone Skins such as these Mavic Air 2 Skins are a little more difficult to apply indeed because of the comprehensive Skin coverage and the complexity of the drone surfaces to be covered, but when applied properly, the result will be well worth the effort.
It is important to clean the drone surface properly prior to Skin application as any residue solvents or dirt (and drones can get rather messy from use) will affect the ability of the Skin to stick.
The Skin pieces are positioned on the Skin backing card in the same way that they go on the drone and we do hope to improve the instructions and/or layout to make the process more intuitive. If you require assistance with the positioning of any Skin piece, please reach out to us at [email protected] - we'll be happy to help!
The cut of this Solid State Lime DJI Mavic Air 2 Skin set is correct. Drone Skin sets are cut such that the pieces do not meet or touch the edge to ensure the longitivtiy of the Skin set. These tiny gaps are shown on the product images.
Skins that reach the edges do not stay on for long on drones. Such edges will get caught up as the drone is used (for example, when folded or when inserting/removing from a bag) and are more likely to get lifted. This damages the Skin. Imagine a perfectly fitting Skin with corners/edges that are slightly lifted and has a whole bunch of lint and hair sticking to it.
Our drone Skins are cut as such to ensure that the edges stay on well. It is important to apply the Skin pieces such that the Skin is centered on the surface that they go on, with equal distance/gaps between the Skin and the edges all around. If you're aligning the pieces such that they're flush against one edge, it will result in a huge gap on the other end of the Skin piece. The pieces have to be centered with an equal gap all around, equal distance from the edge all around.
I hope these explanations help. Please let us know at [email protected] if you have any further queries or need assistance.
iStyles/5VERY DISAPPOINTED......CHEAP LOOKING, ALSO THEY SENT THE WRONG SIZE ????K. DYER, United States, 27 October 2018iStyles responded:
We're sorry to hear that you did not like the Mermaid Tails Samsung Galaxy S9 Plus Skin. The Skin is not going to look good indeed if it's not the right one for your phone.
Was the Skin for the Samsung Galaxy S9 Plus? If not, please send us an email and we'll have it sorted out for you.
Or are you using a phone other than the Galaxy S9+? What is your phone model?
iStyles/5The product arrived damaged. Waste of money!M. Irwin, United States, 14 September 2018iStyles responded:
We're sorry to hear about what the postal service did to your package.
Can you send photos showing the damaged package and Skin to [email protected]? We will get a replacement AirPods Skin set sent out upon the verification of these photos.
iStyles/5Sent the wrong product. I ordered a skin with a picture on it, and received two solid colored skins.b. steers, United States, 4 September 2018iStyles responded:
The custom Skins that you made were solid red. There were no pictures on them, which probably means that you did not saved these pictures or add them properly if you intended to add pictures. For example, if you added pictures first and added a solid red background after, the background will be "on top" of the pictures and these pictures will not be visible.
The preview image of your custom Skin shows a single tone sold red artwork.
Did you receive a solid red tone Skin or was the Skin that you received of another color?
Can you send us digital photos at [email protected] showing the Skin that you received?
iStyles/5It’s very bad. Very very badJ. Beukema, Netherlands, 28 February 2018
Didnt fit. Product is already peeling and I had to Rip it to fit. Would like to have a refund Because this product is very bad. I wouldn’t recommend it. I took it off just beacuse it was that bad.iStyles responded:
We're sorry to hear about what happened to your Skin. Thank you for the photos that were sent via email.
These photos however show that you've stretched the Skin during the Skin application process. The Skins have to be applied carefully and are more vulnerable at thin areas, especially the tiny stripes that go around the screen frame of your Nintendo 2DS XL.
These Skins will stick and generally outlast the lifespan of the device but this depends on the environmental factors that they're subjected to and how well they were applied.
Our Skins come with a special weaved adhesive that allows for easy application and damage free removal - the adhesive strength is a balance between something that sticks well, and something that is also removable when you do decide to take the Skin off. A stronger adhesive like those used on conformed vinyl (eg, car wraps) will stick more strongly but such adhesive can damage the surface of the device as they are too aggressive.
These non-conformed vinyl Skins will stick well but it is extremely important that the device is cleaned properly prior to application as any residue can affect the adhesive strength. Cleaning the device well prior to Skin application is especially important on a gaming device where there's usually a fair bit of residue from perspiration.
Likewise, environmental factors, such as constant abrasion against the edge of the Skin, will inevitably result in the edge lifting. In addition, incorrect Skin positioning such that an edge overhangs the device edge will make these edges more vulnerable to peeling or damage.
Given what happened to your Skin and your dissatisfaction with it, we've processed a full refund for your order. I hope that this satisfies your concern.
iStyles/5Terrible, expensive. Just skin in front laptop, not for all. Don’t buy itH. Do, United States, 18 February 2018iStyles responded:
We're sorry to hear that you did not like the Skin coverage. You custom sized a universal fit laptop Skin and this Skin set only comes with the lid Skin.
If you have a laptop that we support specifically, the Skin set may come with additional coverage for the wrist rest or even bottom of the laptop, but custom sized universal fit laptop Skins can only be custom sized for the laptop lid.
iStyles/5Poor Experience, does not fit.M. Gerleit, Germany, 27 October 2020iStyles responded:
The Solid State Black Google Home Hub Skin that you purchased is for the Google Home Hub.
Is this the Google Home product that you're trying to put this on or are you using a Google Home Hub Max?
In what way was it not fitting?
We've sent you an email so that we can communicate further to see what went wrong.
iStyles/5La peor experiencia compré hace muchos meses código 179860, y nunca llego, me siento estafado, perdí tiempo y dinero.H. Flores Albornoz, Chile, 14 January 2018iStyles responded:
Lamentamos que su paquete aún no haya llegado. Su paquete fue enviado desde las instalaciones de los EE. UU. El 6 de noviembre con el ID de entrega USPS UA648282179US como id. Del paquete y el tiempo de entrega es generalmente de una a tres semanas dependiendo de cómo se enruta el correo y qué tan rápido lo maneja el servicio postal de destino. El paquete será entregado por el servicio postal en el destino.
Según https://tools.usps.com/go/TrackConfirmAction?tLabels=UA648282179US, el paquete se enruta correctamente dentro de los EE. UU. Y salió de los EE. UU. El 7 de noviembre. El paquete está siendo procesado por el servicio postal de Chile.
Su paquete será bastante grande, ya que contiene un DJI Mavic Pro Skin y es probable que su cartero local no pueda colocarlo en su buzón de correo. Debería haber dejado una nota para la recolección de este paquete en la oficina de correos cercana, pero esta nota a veces está fuera de lugar. Es probable que su paquete esté esperando la recolección en la oficina de correos y solo tiene que ir y recogerlo.
Podemos reenviar su paquete pero necesitamos que verifique lo siguiente respondiendo a nuestro correo electrónico:
1) ¿Revisó en la oficina de correos el paquete grande como se indicó en mi último correo electrónico?
2) ¿Es correcta la dirección de entrega utilizada (que escribimos en el correo electrónico)?
iStyles/5Would just like to give any potential customers a heads up that after you place an order this company makes you confirm your purchase by email. Unfortunately the emails go to junk mail so I never got my order, which I paid $20 to rush ship in time for Christmas. Will not be ordering from them again!S. Williams, United States, 29 December 2017iStyles responded:
We're sorry that you did not have a good experience. Most other orders are processed immediately (1 to 2 days production turnaround) but we manually verify orders that contain any of these products: Skins for LifeProof/OtterBox cases or Guitar Heros.
Lets face it, not everyone reads the product description. Enough customers were confused over these products and thought that they were purchasing LifeProof cases, OtterBox cases or the actual Guitar Hero controller such that we now manually check with customers who purchase these products before proceeding. It's more work for us but we rather check than simply ship them a product that they were not expecting and make them go through the return process.
We're sad that this did not work out for you - we sent you three emails over the course of 4 days and were waiting for your response. If you got back to us earlier, your order would have made it for Christmas. Your order was cancelled and refunded in full as per our correspondence.
Thank you for shopping at iStyles anyway.
