EXO Wasp Xbox Series S Controller Skin

1/5

Honteux !!
ils ont annulé ma commande sans aucune raison.
J’ai demandé le délai de livraison et n’étant pas en mesure de livrer, ils annulent tout simplement la commande.
Inacceptable.

Ashamed !!
they canceled my order without any reason.
I asked for the delivery time and not being able to deliver, they simply canceled the order.
Unacceptable.

p. , France, 27 December 2023

EXO Wasp DJI Mavic Air 2 Skin

EXO Wasp DJI Mavic Air 2 Battery Skin

iStyles responded:

We're sorry for the misunderstanding. Your order was cancelled and refunded by mistake and for this we apologise. We cannot undo the refund. If you would still like to style your Mavic Air 2, you can place a new order for the Skin set at https://www.istyles.com/skins/drone/dji-mavic-air-2/exo-wasp-dji-mavic-air-2-skin-p-463592.html

You placed your order on 22 Dec (Friday) and wrote to us on 24 Dec (Sunday, Christmas eve) asking whether it was possible to cancel the order as you did not want to wait up to 3 weeks for delivery. We replied within an hour, explained that while deliveries from USA to France can happen quickly in just 1+ week, it usually takes between 1 to 3 weeks, which was why we quoted the turnaround time as such. It can also potentially take longer if there is a delay - delays can happen, especially so at this time of the year because of the holidays and the volume of mail in the postal networks. You replied stating you would like to continue anyway. However, as you started that email with how disappointed you were, we misread it and assumed that you wanted to cancel, so we cancelled your order and processed a full refund by mistake, which was really too bad for us!

We're heartened to see in your email to us today that you are still keen in placing a new order despite your experience and we understand that you're worried about "waiting for the process" again. If you put through an order now, the package will ship in the next 1 to 2 days. This time is required to make the order. After which, the international postal mail turnaround time still applies. We cannot make the postal mail delivery magically happen more quickly, even though we wish we could.

If you are still keen, please put through the new order as soon as you can. It'll be processed asap, and after which, we have our fingers crossed for you with the hope that the package gets to you quickly.