Honey Marble Apple MacBook Skin

iStyles

2/5

26 March 2020. Shipped 24 April 2020 Had I known it would take 4 weeks to ship I would have looked elsewhere. No clue or update as to the quality or even if it will arrive so asking for feedback on a product that you shipped but customers haven't seen yet is a bit pointless.

R. Dalton, United Kingdom, 24 April 2020

Cosmic Flower Apple MacBook Skin

iStyles responded:

We're sorry to hear that your package has not arrived yet. Such feedback requests are not pointless because it tells us when something went wrong so that we can check and help!

Your order was received on 26 March and shipped on 27 March. During normal times, while USA to UK deliveries can happen in just 1+ week, it usually takes between 1 to 3 weeks and can sometimes take as long as 4 to 6 weeks in rare cases when there are delays in the postal services. We wish we can make the delivery happen more quickly but the actual delivery time very much depends on how quickly the postal services route the package.

These days are however not normal times. Postal services and international flights are operating at reduced capacity because of covid-19 and this may affect the delivery time. International postal mails ride on commercial flights and because most of these were grounded, it takes longer than usual for shipment to the destination country as every package/mail has to squeeze onto whatever few flights there are left.

According to the package tracking, your package left the USA on 28 March as it went through the international distribution centre. We noticed that there were severe delays for UK shipments that were shipped in the later half of March. These packages were routed through other countries because of the limited flights available and were taking longer than usual to arrive.

Shipments after in April appear to be fine - a recent review was posted by another British customer who received his package in just 3 business days (shipped 17 April, delivered 22 April).

It's also possible that Royal Mail attempted to deliver your package:

1) Please check your account page to ensure that your delivery address is correct. If you're not certain, please send us an email at [email protected] to check.

2) Try checking at the nearby post office. Your package will be rather large as it contains a MacBook Skin and it is likely that the postman could not fit it into your mailbox. He should have left a note for the collection of this package from the nearby post office but this note is sometimes misplaced. Please drop by the post office that services your area, quote USPS delivery id LJ594392315US and ask if they have a package for you. Explain that it will be a large and flat cardboard envelope that might not have fitted in your mailbox. Post offices usually keep such mails in a 'undeliverable drawer'.

If your package is not there, it means that they have not finished routing the mail to you. Such deliveries usually happen within 1 to 3 weeks but it can take longer because of covid-19 disruptions.

Please send us an email at [email protected] if you do not receive this package by 15 May. We will ship another package to you if it does not arrive by this date.

Update: Package delivered by Royal Mail on 2 May

iStyles

2/5

iStyles is great, except for one thing - they use USPS to ship orders. In my case, "two-day priority" shipment took more than a week to arrive - the order addressed to a Virginia address came to Pennsylvania and then was diverted to Alabama (??) before making its way to Virginia. As a result, the package missed my kid's birthday and obviously didn't have the effect it was meant to. iStyles should probably drop USPS and use commercial carriers (without 50% premium to the item price). If you order from iStyles, make sure you do so at least two-three weeks in advance - it also takes some time to make an item before it ships.

E. GRINYOV, United States, 27 April 2015

Three Wolf Moon Apple MacBook Skin

iStyles responded:

We're sorry to hear that the package missed your kid's birthday.

We have different shipping options available, ranging from USPS First-class that starts from just $2 but takes between 1 to 3 weeks for delivery, to UPS Express that takes just 1 business day for delivery but can be costly (because they are a private courier service). The USPS Priority shipping option that you selected is a good compromise between the two as it only cost a few dollars more than First-class but they're still relatively quick. Ignore the "2-day" claim on USPS' website as that is misleading and we never advertise it as such - USPS Priority usually takes between 3 to 5 business days for delivery and the "estimated shipping date" that we quote at checkout on our site reflects this turnaround time.

1 to 2 business days are indeed required for the production of an order as all Skins and Cases are freshly baked and ship directly from the production facility. Your order was received on Thursday night (2 April), the warehouse was close over the weekend, the package was shipped on Monday morning (6 April) and delivered on the Monday after (13 April). This is within the estimated delivery time quoted when you checked out. If you placed the order a day earlier (on Wednesday), you probably would have avoided hitting both weekends - the package would have shipped on Friday and would have been delivered between 8 to 10 April.

We're sorry that the package did not make it for your kid's birthday but I hope that he still likes his new MacBook Air Skin.

iStyles

2/5

Nice Website, Crummy Product. It was hard to put on and looks crappy. you can't take it off to adjust it because it stretches.It's also too small and the edges aren't covered.

K. Rea, United States, 18 June 2014

iStyles responded:

Thank you for the feedback. We're sorry to hear that you had problems with the Skin application. Skins are sturdy and will usually outlast the device if applied properly but they can stretch if pulled too hard during the application process. The inner MacBook Skins are more difficult to apply as you've experienced because of their large size and thin stripes, but the final result will be well worth the effort. The trick is simply not to press the Skin down until you are happy with the alignment, and to peel off gently if you need to reposition, especially so at the thin Skin areas (such as those around the trackpad).

We can make another Skin for you at no charge and you just have to cover the shipping charge to get this new Skin to you. Let us know if this is what you want and we'll get this set up. We've sent you an email regarding this matter.

iStyles

2/5

First off the finish on the macbook pro retina decal is very pixelated and doesn't fit well around the edges of my laptop or around the speakers. I found it to be very difficult to apply without stretching the vinyl. Even the free background was pixelated and less-than-standard definition. Not worth $30+ especially now that its worthless. Wasted time and money. :/

C. Cox, United States, 27 December 2013

Black Woodgrain Apple MacBook Skin

iStyles responded:

We're sorry to hear that you had problems with the application. The MacBook Skins are more difficult to apply because of the large size and layout but the end result is usually well worth the effort.

The "Black Woodgrain" pattern of your Skin was designed to mimic the look of black woodgrain and there is unfortunately a certain level of fuzziness to achieve this effect.

We can get a replacement Skin (of another design) made for you at no charge and you just have to cover the shipping cost to get it to you. If you would like to go for this replacement, please contact us at [email protected]

Update: As per our correspondence, we will be reshipping the same design to you. We're glad that you liked the Skin after all and assume that your initial dissatisfaction was because the Skin was damaged during the application process. We hope that the new Skin will work better for you.

iStyles

2/5

I can't believe I paid $25 for a piece of contact paper. What a major rip-off. It is literally a piece of contact paper, nothing more. I was so shocked when I saw it. I kept going through the envelope to see if something was missing. Don't buy this product.

As for the company, I have no complaints. The delivery was prompt and I did not call to complain because I am assuming they are not responsible for what the product is.

D. Tompkins, United States, 28 February 2013

Solid State Red Apple MacBook Skin

iStyles responded:

We are glad that you liked the service but we are sorry to hear that you were not happy with the product, Skins are adhesive based products as described on the product pages, for example, for the product you purchased. Of course, much more goes into the creation of a Skin and more information is available on the product page (high quality cast vinyl, UV resistant ink, special weaved adhesive, high-resolution prints, protective laminate)

Skins can be used with other cases (eg, underneath a translucent silicone case or clear crystal case) if you require the extra protection of these cases but our customers generally prefer using Skins on their own as. Skins are good for low profile protection without adding any bulk (eg, scratch protection for the scratchable MacBook unibody) and they can style devices in ways that no case can achieve.

If you have not used the product yet and you do not wish to keep it, you can return it for a refund. Just drop us an email at [email protected] and we'll set it up for you.