Phone Skins

1/5

I don’t even know what I both, what’s is I was expecting kind of case and what I saw I can’t even explain waste of my money I don’t recommend

Adolfo, United States, 17 December 2020

Solid State White Microsoft Surface Duo Skin

iStyles responded:

We are sorry to hear that the product was not what you thought it was. The Solid State White Microsoft Surface Duo Skin that you purchased is an adhesive based Skin as described on the product page. This is not a "case". Cases are available for other devices in the Cases category but not for the Surface Duo.

Skins are good for low profile protection without adding any bulk and they look like they're part of the device. If you really need a "case" without losing the styling of the Skin, you can use the Skin underneath a translucent silicone case or clear crystal case.

Skins are especially good for devices such as tablets because these devices are hand held for long periods of time (eg, when reading) and the bulk/weight of cases will make the use of the device more tiring. Skins do not add any bulk and barely any weight. We recommend using a Skin for general scratch protection and styling, and when you want to transport the device, put it in a padded sleeve or bag.

1/5

My order was shipped 3/19/20 and it is now 3/26/20 and nowhere even close to being delivered. It has been on it's way to next facility for 4 days and hasn't updated. I'm in Michigan it's doesn't take that long with regular mail from California to get to me.

J. Rivera, United States, 26 March 2020

iStyles responded:

We're sorry to hear that your package has not arrived yet. Your package was shipped within 8 hours from the time of your order and the USPS First-class shipping option that you've selected has an estimated turnaround time of 1 to 3 weeks.

The estimated delivery date stated at the time of your order is 27 March 2020 to 4 April 2020. It is 26 March 2020 today.

We wish we can make the delivery happen more quickly but deliveries are handled by the postal services and the First-class shipment does take some time. You are getting free shipping for this shipping option but if you need the package more quickly, we have faster shipping options such as USPS Priority that will get the package to you within 3 to 5 business days.

Please note that deliveries can take longer these days as postal services are operating at reduced capacity because of covid-19.

Basic package tracking is available here. Postal mails come with basic tracking where the status is only updated whenever the package gets scanned at a major sorting centre. The lack of updates does not mean that the package was stuck - it's still being routed to you but just not scanned at every single point.

Please give the delivery more time. It is currently before the estimated delivery dates stated for the First-class shipment and there can be delays because of covid-19. As long as your delivery address address is correct, the package will get to you and will be delivered into your mailbox.

Update: Package delivered on 3 April 2020

1/5

Need to make to fit my note 8
Does not fit the otterbox I was told to order and do separately, since you dont make either bumper case, or otterbox for my Note 8!

S. Hunsaker, United States, 20 January 2019

iStyles responded:

We're sorry to hear that the Skin was not what you needed. The Hula Lulu Samsung Galaxy Note 8 Skin that you ordered is supposed to go directly onto the phone and will not fit an Otterbox case.

As per our email correspondence on 10 January before your order, you'll have to get the OtterBox Case Skin if you want one that fits on an Otterbox Commuter Galaxy Note 8 Case. Please note that this is will only fit the Commuter series, and not any other Otterbox series case.

I've sent you instructions on the return procedure and a discount coupon that you can use to get the replacement Skin should you wish to get one.

1/5

VERY DISAPPOINTED......CHEAP LOOKING, ALSO THEY SENT THE WRONG SIZE ????

K. DYER, United States, 27 October 2018

iStyles responded:

We're sorry to hear that you did not like the Mermaid Tails Samsung Galaxy S9 Plus Skin. The Skin is not going to look good indeed if it's not the right one for your phone.

Was the Skin for the Samsung Galaxy S9 Plus? If not, please send us an email and we'll have it sorted out for you.

Or are you using a phone other than the Galaxy S9+? What is your phone model?

1/5

customer support wont respond for cancellation.

K. Creed, United States, 31 May 2013

iStyles responded:

Your cancellation was processed and we replied to your email within 4+ hours. We wish we can reply via email within minutes like we sometimes do but it usually takes a few hours (but isn't this really fast? Some companies take more than a day, or days!).

1/5

Skin hard to apply and messed up my screen protector. After contacting the representative. They told me refund can only be given if the product is un-open. How am I going to know if the skin will work, without trying it on. Do not suggest buy. The skin does not cover the whole phone and it does not look as good in the picture. Very easy to be stretched out of shape.

J. Lee, United States, 10 May 2013

iStyles responded:

We're sorry to hear that you had problems with the application but a refund is only possible if you return the product unused.

The Skins are sturdy and can last for years, but a degree of care must be taken during the application process because it can stretch if it's pulled hard, especially so at the thiner stripes such as those around the screen frame. Skins have a special weaved adhesive that allows for easy repositioning (can be realigned multiple times during application) and subsequently goo free removal. A steady hand will still be necessary if you want the Skin aligned perfectly. The result will be well worth the effort. We're guessing that your problems were linked to the screen protector; the Skin is adhesive in nature - if you stick it on the screen protector and peel off, it will naturally pull the protector with it. The trick in such cases will be to align properly one half of the front (maybe the bottom half), press down when you're absolutely certain (and do not peel it off anymore), and pull up, align the top half and press down. The sides will naturally fall into place as the Skin was cut to fit perfectly.

The Skin covers the front and back of the device as per the description on the product page. Skins are not meant to be comprehensive protectors that cover every surface - they were designed to cover the surfaces that matter, to style devices in ways that cases cannot achieve, and it does so without adding any bulk to the device. Skins will also work with any 3rd party case if you require more comprehensive coverage.

We're sorry that you had a bad experience but in all fairness, we cannot process a refund simply because you are not happy as you've used and damaged the product.

1/5

Dear sirs

I The customer am not at all happy with the order of a sony ericsson skin which after 2 attempts was still wrong and didn't fit the phone I am not only out of pocket twice and have no phone skin Very poor result and I won't be ordering from Istyles again.

Unhappy Eric.

e. conway, United Kingdom, 31 May 2012

iStyles responded:

We're sorry to hear that the new Skin did not fit. Your first order 129194 was for a "Xperia X10" Skin but that did not fit your "Xperia X10 mini" as the "mini" is slightly different. Your second order 129559 was for the correct "Xperia X10 mini" Skin but if it did not fit, it means that you are not using a Xperia X10 mini, your device is some other variant, or the warehouse sent you the wrong Skin.

Was "Xperia X10 mini" printed on the new Skin? Was this Skin different from the original "Xperia X10" Skin that you received or are the two Skins identical?

Can you send us photos of your device, photos of the label in your phone that shows the model number and photos of both Skins? Photos can be sent to [email protected] . If this was caused by a mistake at the warehouse, we will get the proper Skin reshipped to you at no additional cost. If you have a different device, we can help you to determine the model of your device.

1/5

Great options, but a little difficualt to put on. I am not sure I will stick with it.

Even mor unhappy now that I have begun the return process. Found the person handeling my retun questions rude and unhelpful. Furthermore, their reply to my post does not adddress any of my inital comments other than to say I was wrong. I did find it hard to put on and am vastly unimpressed. Which is too bad becasue a friend and verizonn sales rep recommended this company. I will be sure to tell her not to refer any more business to them.

B. Thomas, United States, 27 March 2012

iStyles responded:

The Skins are easy apply as there is technology within to allow for easy application (thanks to the special weaved adhesive): bubbles can be simply smoothed out with a finger, the Skin can be repositioned multiple times during the application process and it can be removed without leaving any goo when you are finally done with it.

A steady hand will still be necessary if you want to align the Skin perfectly with your device but you can reposition the Skin multiple times (carefully) until you get there. More Skin application tips are available at http://istyl.es/SkinApplication

We take pride in our customer service, are concerned about what you described as 'rude and unhelpful' and studied the correspondence you had with our rep to find out what went wrong.

You said that the Skin was too large for your "Galaxy Tab" and he helped to determine the model you have. He explained that there are different Galaxy Tabs in the market, the 'Samsung GALAXY Tab 10.1 Skin' you ordered will not fit your Galaxy Tab 7.0" SCH-1800 and we do not have Skins for your Galaxy Tab model. We are sorry if you found this to be rude but the fact is that you did order the wrong Skin and the way it was put across was as gently as it could be.

You wanted to "exchange" your Skin for one with the "proper size" and this is not something that can be done as we do not have Skins for your specific Galaxy Tab SCH-1800. We wish we could be more helpful but the only course of action will be to return the product for a refund - the RMA and return instructions were sent to you via email.

We are very sorry that this episode resulted in your dissatisfaction with us. We do our very best to keep our customers happy and are as disappointed as you are that things turned out this way. As a token of goodwill, we have processed a full refund for your order. We hope that this satisfies your concern.

1/5

I received my product in a reasonable time, but unfortunately I am very disappointed in this product. It looks cheap and tacky. Would recommend people don't waste there money on this product. I asked for a refund, non given!

N. Greenwood, United Kingdom, 24 November 2010

iStyles responded:

We're glad to hear that the international shipment to you was quick but we're sorry to hear that you were not happy with the product. Skins are not cases as you expected. We would typically be glad to accept it for a product return as per our refund policy but we were not able to do so as you have already used the product.