Skins

1/5

No goods have not arrived yet because I have to pay over 20% on top for VAT before I can collect my goods from the post office.

Considering This site offers 'free' and 'world wide' shipping and avoids mentioning this will come with additional costs for places like the UK.

This is the first time I have encountered such an issue with any orders, from overseas or otherwise.

S. Anderson, United Kingdom, 17 September 2020

Violet Tranquility PlayStation 4 Slim Skin

Sabertooth PlayStation 4 Controller Skin

Guardian Wii Skin

Tidal Bloom Nintendo Wii U Skin

Wolf Xbox 360 S Skin

iStyles responded:

We're sorry to hear that you had to pay an import fee. This charge is effectively "VAT" and is already factored into the pricing of any other product that you purchase within the UK.

Products that are sold on our web store do not include this charge. This VAT is for the "consumption of goods and services within a country" and is levied by the customs office of the country when the package is imported, if the package is above a certain value.

Given the size/weight of your package as the order was more than £60, the customs office probably took note and applied a charge. Your import VAT charge is £6.52 according to Royal Mail.

The UK is the only country that is checking postal mail imports to levy import tax and even then, we rarely receive feedback of taxes incurred from British customers as most packages fall below the minimum amount. We do state that prices quoted are before tax for UK destinations (at checkout).

You did indeed enjoy free shipping (worth $23.25) and a promotional discount (worth $27.48) on your order. Nobody likes taxes but just take it that part of these savings has now gone towards nation building.

1/5

Says its delivered but I dont have it

R. Carr, United States, 29 June 2020

iStyles responded:

Your order for a Solid State Black Yeti Rambler Jug One Gallon Skin on 21 June was delivered on 27 June "In/At Mailbox" according to USPS.

We've sent you an email to verify your delivery address and assist you further.

Just in case there was some confusion - please note that the product that you purchased is a Skin that styles your existing bottle. The Yeti bottle is not included. The "package" is thus in the form of a flat cardboard envelope that was delivered into your mailbox. This will not be a "box", in case you expected the product to come in one.

Update: As per our email conversation, the Skin that you purchased is not a Yeti Rambler and this explains why you thought the package was not delivered because you were expecting a bottle. We will assist you further with your order via email.

1/5

No grip and my iPad Pro keeps on sliding had to removed the bottom part. I hate it when i need to double press the physical button as my unit keep on sliding moving on the table. On a high side price compare to other well-known brands. Will not recommend this item.

C. Gonzaga, United States, 25 May 2020

iStyles responded:

We're sorry to hear that you did not like the iPad Pro 12.9-inch Smart Keyboard Folio Skin. Skins were not designed to improve grip but they do protect the Folio case surface. The Folio case surface attract smudges easily and looks terrible fairly quickly with daily use. The Skin adds a protective layer over the folio and prevents such smudges.

The matte finish that you've selected has a little more grip compared to the gloss finish but it will still be less "grippy" compared to the rubber-like surface of the Smart Keyboard Folio.

If you want enhanced grip at the bottom of this keyboard, we will suggest pasting four small circular felt or rubber pads (those that were designed for the feet of chairs) near the four corners on this bottom Skin. These little pads will simulate the rubber feet under a laptop, like those on a MacBook, and will greatly enhance the stability of the entire structure when used on a slippery table top.

1/5

Did not fit my 14inch chrome book

M. Foster, United States, 23 May 2020

Portals Laptop Skin

iStyles responded:

We're sorry to hear that the Skin did not fit. The product that you purchased was made specifically for the HP Chromebook 14-X010NR.

This Skin will only fit the 14-X010NR model and not any other 14" Chromebooks. What is the precise model of your Chromebook?

We'll be sending you an email shortly to help you out.

1/5

I am still waiting to get my order it's been almost a month and I am still waiting for it to be delivered don't think I am ordering from them again

H. James-Guggenmos , United States, 11 April 2020

Nebulosity Amazon Echo Dot 2nd Gen Skin

Fascinating Surprise Amazon Echo Dot 2nd Gen Skin

iStyles responded:

Your order was received on 9 March 2020, the package was shipped on 10 March 2020 and delivered in the "Parcel Locker" on 14 March 2020 according to the USPS package tracking. Please reply to our emails so that we can help you!

1/5

The skin came. It didn’t cover the bottoms on the switch properly nor did it fit. I put it on with instructions as stated as I figured why not throw it on anyways. Fast forward to a week later when I needed to remove the skin as there was an issue with the product and it was collecting dirt around an area on the bottom as I recently injured myself and my hand has a lot of healing fresh skin coming off of it. Well Upon removal the adhesive ripped the Pokémon decal off the back of my device and ruined the Switch logo... I am beyond upset. I recently just purchased this new switch a week before getting this skin. VERY not happy: I will never order a skin from your company again. They shouldn’t ruin the device. I have bought many skins for my other switch Lite from other sources such as Slickwraps and DBrand and this one is for sure the worst quality. I guess design over quality is more important to this brand and I fell for it. Now I have a switch that is ruined because of your company and skin. Clearly after realizing the product was defective I removed the rest of it from the front of the device re ordered a skin from a different more reliable website to now cover up the damage your skin has caused my device. So NO, I am indeed not satisfied or happy.

T. Flindall, Canada, 11 April 2020

Journeying Inward Nintendo Switch Lite Skin

iStyles responded:

We're sorry to hear about your negative experience with the Nintendo Switch Lite Skin. This Skin set is a single piece set that wraps around the front, top and back of the console - the bottom facing side is not covered. The Skin set was precision cut to fit the Switch Lite, but it has to be aligned correctly without leaving overhanging edges (that will collect dust as you've experienced).

Our Skins are made from premium 3M vinyl that comes with a balanced adhesive which allows for easy application and goo-free removal. The Skin adhesive's job is to stick on firmly such that the Skin will outlast the lifespan of the device, and yet, it is also removable. We have had Skins for the Nintendo Switch Lite for the past 7 months, since September 2019, and never received a single negative feedback about Skins for this console.

We suspect that the material or print on the back of your Pokemon edition Nintendo Switch Lite may be defective or it was printed with an inferior coating that is more fragile compared to the other "normal" Switch Lites out there. If the gentle adhesive of our Skin can damage it in such a way, these markings will most definitely wear or scratch off easily with daily use. Skins from any where else will also damage this same coating. Likewise, anything that you "stick" on it, like a piece of scotch tape, will cause similar damage. The "normal" Nintendo Switch Lites do not exhibit such an issue.

The Skin did not damage the back of our Switch Lite in our tests (Skins are pasted and removed several times during the template design stage), nor did it do so for any of our other customers. Yours was the first and only reported issue we received but we are taking this seriously and will investigate further. If necessary, we may remove Skin coverage on the back of this console.

I can get a complimentary Nintendo Switch Lite Skin shipped to you so that you can cover your console again and hide the defect on the back. Please reply to the email that we just sent you to let us know which design you would like to have and we'll set up the replacement order.

Update: The Nintendo Switch Lite Zacian & Zamazenta Edition has a special finish that is incompatible with any kind of adhesive. We've updated our product pages to state the incompatibility with this model. The Skins work well with the standard Nintendo Switch Lite models.

1/5

My order was shipped 3/19/20 and it is now 3/26/20 and nowhere even close to being delivered. It has been on it's way to next facility for 4 days and hasn't updated. I'm in Michigan it's doesn't take that long with regular mail from California to get to me.

J. Rivera, United States, 26 March 2020

iStyles responded:

We're sorry to hear that your package has not arrived yet. Your package was shipped within 8 hours from the time of your order and the USPS First-class shipping option that you've selected has an estimated turnaround time of 1 to 3 weeks.

The estimated delivery date stated at the time of your order is 27 March 2020 to 4 April 2020. It is 26 March 2020 today.

We wish we can make the delivery happen more quickly but deliveries are handled by the postal services and the First-class shipment does take some time. You are getting free shipping for this shipping option but if you need the package more quickly, we have faster shipping options such as USPS Priority that will get the package to you within 3 to 5 business days.

Please note that deliveries can take longer these days as postal services are operating at reduced capacity because of covid-19.

Basic package tracking is available here. Postal mails come with basic tracking where the status is only updated whenever the package gets scanned at a major sorting centre. The lack of updates does not mean that the package was stuck - it's still being routed to you but just not scanned at every single point.

Please give the delivery more time. It is currently before the estimated delivery dates stated for the First-class shipment and there can be delays because of covid-19. As long as your delivery address address is correct, the package will get to you and will be delivered into your mailbox.

Update: Package delivered on 3 April 2020

1/5

I ordered a wrap for the 36oz Yeti Rambler and was expecting a single sheet wrap. Instead, I got a sheet that had 2 large cutouts that even when applied did not wrap the whole way around the bottle.

A. Myers, United States, 13 December 2019

iStyles responded:

We're sorry to hear that you did not like the Yeti Rambler Bottle 36oz Skin. This is a 2 piece wrap that goes around the bottle - this was designed as two pieces to allow for easier and more precise application. It is significantly more difficult to wrap a single long piece around the bottle straight.

The two pieces are to be applied such that the gap between the Skin pieces are equal. If one end has a larger gap than the other, try gently peeling off one of the pieces and reapplying it such that the gaps at both ends are the same.

1/5

Need to make to fit my note 8
Does not fit the otterbox I was told to order and do separately, since you dont make either bumper case, or otterbox for my Note 8!

S. Hunsaker, United States, 20 January 2019

iStyles responded:

We're sorry to hear that the Skin was not what you needed. The Hula Lulu Samsung Galaxy Note 8 Skin that you ordered is supposed to go directly onto the phone and will not fit an Otterbox case.

As per our email correspondence on 10 January before your order, you'll have to get the OtterBox Case Skin if you want one that fits on an Otterbox Commuter Galaxy Note 8 Case. Please note that this is will only fit the Commuter series, and not any other Otterbox series case.

I've sent you instructions on the return procedure and a discount coupon that you can use to get the replacement Skin should you wish to get one.

1/5

VERY DISAPPOINTED......CHEAP LOOKING, ALSO THEY SENT THE WRONG SIZE ????

K. DYER, United States, 27 October 2018

iStyles responded:

We're sorry to hear that you did not like the Mermaid Tails Samsung Galaxy S9 Plus Skin. The Skin is not going to look good indeed if it's not the right one for your phone.

Was the Skin for the Samsung Galaxy S9 Plus? If not, please send us an email and we'll have it sorted out for you.

Or are you using a phone other than the Galaxy S9+? What is your phone model?