Samsung Skins

1/5

My order was shipped 3/19/20 and it is now 3/26/20 and nowhere even close to being delivered. It has been on it's way to next facility for 4 days and hasn't updated. I'm in Michigan it's doesn't take that long with regular mail from California to get to me.

J. Rivera, United States, 26 March 2020

iStyles responded:

We're sorry to hear that your package has not arrived yet. Your package was shipped within 8 hours from the time of your order and the USPS First-class shipping option that you've selected has an estimated turnaround time of 1 to 3 weeks.

The estimated delivery date stated at the time of your order is 27 March 2020 to 4 April 2020. It is 26 March 2020 today.

We wish we can make the delivery happen more quickly but deliveries are handled by the postal services and the First-class shipment does take some time. You are getting free shipping for this shipping option but if you need the package more quickly, we have faster shipping options such as USPS Priority that will get the package to you within 3 to 5 business days.

Please note that deliveries can take longer these days as postal services are operating at reduced capacity because of covid-19.

Basic package tracking is available here. Postal mails come with basic tracking where the status is only updated whenever the package gets scanned at a major sorting centre. The lack of updates does not mean that the package was stuck - it's still being routed to you but just not scanned at every single point.

Please give the delivery more time. It is currently before the estimated delivery dates stated for the First-class shipment and there can be delays because of covid-19. As long as your delivery address address is correct, the package will get to you and will be delivered into your mailbox.

Update: Package delivered on 3 April 2020

1/5

Need to make to fit my note 8
Does not fit the otterbox I was told to order and do separately, since you dont make either bumper case, or otterbox for my Note 8!

S. Hunsaker, United States, 20 January 2019

iStyles responded:

We're sorry to hear that the Skin was not what you needed. The Hula Lulu Samsung Galaxy Note 8 Skin that you ordered is supposed to go directly onto the phone and will not fit an Otterbox case.

As per our email correspondence on 10 January before your order, you'll have to get the OtterBox Case Skin if you want one that fits on an Otterbox Commuter Galaxy Note 8 Case. Please note that this is will only fit the Commuter series, and not any other Otterbox series case.

I've sent you instructions on the return procedure and a discount coupon that you can use to get the replacement Skin should you wish to get one.

1/5

VERY DISAPPOINTED......CHEAP LOOKING, ALSO THEY SENT THE WRONG SIZE ????

K. DYER, United States, 27 October 2018

iStyles responded:

We're sorry to hear that you did not like the Mermaid Tails Samsung Galaxy S9 Plus Skin. The Skin is not going to look good indeed if it's not the right one for your phone.

Was the Skin for the Samsung Galaxy S9 Plus? If not, please send us an email and we'll have it sorted out for you.

Or are you using a phone other than the Galaxy S9+? What is your phone model?

1/5

Dear sirs

I The customer am not at all happy with the order of a sony ericsson skin which after 2 attempts was still wrong and didn't fit the phone I am not only out of pocket twice and have no phone skin Very poor result and I won't be ordering from Istyles again.

Unhappy Eric.

e. conway, United Kingdom, 31 May 2012

iStyles responded:

We're sorry to hear that the new Skin did not fit. Your first order 129194 was for a "Xperia X10" Skin but that did not fit your "Xperia X10 mini" as the "mini" is slightly different. Your second order 129559 was for the correct "Xperia X10 mini" Skin but if it did not fit, it means that you are not using a Xperia X10 mini, your device is some other variant, or the warehouse sent you the wrong Skin.

Was "Xperia X10 mini" printed on the new Skin? Was this Skin different from the original "Xperia X10" Skin that you received or are the two Skins identical?

Can you send us photos of your device, photos of the label in your phone that shows the model number and photos of both Skins? Photos can be sent to [email protected] . If this was caused by a mistake at the warehouse, we will get the proper Skin reshipped to you at no additional cost. If you have a different device, we can help you to determine the model of your device.